Privacy Policy
This Privacy Policy explains how The Leaf and Cup collects, uses, shares, and protects personal information when you visit our website, shop with us, or otherwise use our Services.
About This Privacy Policy
The Leaf and Cup – Loose Leaf Teas, Coffees, and Spices for Health and Wellness operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide customers with a curated shopping experience.
This website is hosted on Squarespace, which enables us to offer our online store, website functionality, and related services. Payments may be processed through Square, Stripe, PayPal, or other secure payment processors depending on the checkout method selected.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services or otherwise communicate with us.
By using this website, you acknowledge that you have read and understand this Privacy Policy.
Personal Information We Collect
When we refer to personal information, we mean information that identifies or can reasonably be linked to you.
We may collect the following types of information depending on how you interact with our website.
Contact Information
Name, email address, billing address, shipping address, and phone number.
Payment Information
Payments are processed by secure third-party payment providers. We do not store full credit card numbers on our servers. Payment processors may collect credit or debit card information, payment confirmation, and transaction details.
Account Information
If you create an account on our website we may collect your username, password, preferences, and settings.
Order Information
Items viewed or purchased, cart activity, order history, and returns or exchanges.
Communications
Information you provide when contacting us for customer service, order support, or email inquiries.
Device and Technical Information
IP address, browser type, device information, network connection, cookies, and similar technologies.
Usage Information
Information about how you interact with our website such as pages visited, time spent on pages, and navigation patterns.
How We Collect Information
Information You Provide
When you place an order, subscribe to emails, contact customer support, create an account, or complete forms on our website.
Automatically Through Technology
Information may be collected automatically through cookies, analytics tools, and similar tracking technologies.
Third-Party Services
We may receive information from service providers that help operate our business including Squarespace, Square or other payment processors, email marketing platforms, and analytics services.
How We Use Your Information
We use personal information to provide and operate our Services. This includes processing orders and payments, shipping products, managing customer accounts, providing customer support, and personalizing the shopping experience.
We may use information for marketing and promotional purposes such as sending emails about products, offers, or updates. You may unsubscribe from marketing emails at any time.
We analyze website usage to improve functionality, product offerings, and customer experience.
We also use personal information to detect fraud, protect our website and customers, and comply with legal obligations.
How We Share Information
We do not sell personal information.
We may share personal information with trusted third parties that help us operate our business. These may include Squarespace for website hosting, Square, Stripe, PayPal, or other payment processors, shipping carriers, email marketing services, and analytics providers.
These providers use your information only to perform services on our behalf.
We may disclose information when required to comply with legal obligations, protect our rights or property, investigate fraud, or enforce our policies.
If our business is sold, merged, or transferred, personal information may be transferred as part of that transaction.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enable website functionality, analyze website traffic, remember user preferences, and improve the customer experience.
You may adjust your browser settings to refuse cookies if you prefer.
Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites and recommend reviewing their privacy policies before providing personal information.
Children’s Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
If we become aware that personal information from a child has been collected, we will delete it.
Data Security
We take reasonable precautions to protect personal information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only as long as necessary to fulfill orders, provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Privacy Rights
Depending on your location, you may have the right to access the personal information we hold about you, request corrections, request deletion of your information, or opt out of marketing communications.
You may exercise these rights by contacting us using the information provided through our website.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
Updates will be posted on this page with a revised last updated date.
Additional Use of Analytics and Tracking Tools
We may use third-party analytics and tracking services, such as Google Analytics or similar tools, to help us understand how visitors interact with our website.
These services may collect information about your device, browsing behavior, pages viewed, and time spent on the website.
This information helps us improve website functionality, optimize content, and better understand customer preferences. These third-party providers may use cookies or similar technologies to collect this information in accordance with their own privacy policies.
Cookie Consent and Browser Controls
Depending on your location, you may have the right to control how cookies and similar tracking technologies are used on our website.
When required by applicable privacy laws, we will request your consent before placing certain cookies on your device.
You can also manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features of our website, including shopping cart and checkout capabilities.
Payment Processing and Transaction Security
All payment transactions made through our website are processed by secure third-party payment processors such as Square, Stripe, PayPal, or similar providers.
These payment processors are responsible for handling your payment information in accordance with their own privacy and security policies.
We Do Not Store Full Credit Card Numbers
We do not store full credit card numbers or payment credentials on our servers. Payment information is encrypted and processed through secure systems designed to protect your financial data.
Your Privacy Matters
We are committed to handling customer information responsibly while providing the website, shopping, payment, customer service, and communication tools needed to operate The Leaf and Cup.
