Refund Policy

Updated: April 14, 2026

At The Leaf and Cup, we craft small-batch herbal teas with care, freshness, and quality. Your satisfaction matters to us, and we want every order to arrive just right.

Order Information and Status

Every order placed through our website is saved to your account for easy reference and review. To check the status of your order at any time, simply visit My Account and view your Order History. You will also receive email updates whenever your order status changes, including when your package has shipped.

Our Return Policy

Your satisfaction is our top priority. All of our teas and accessories are backed by our customer satisfaction guarantee. In addition, tea accessories are covered by a 30-day no-fault warranty.

If you need to request a return authorization, please contact The Leaf and Cup before sending any item back.

Email: Support@theleafandcup.com
Phone: (972) 757-3730

All approved returns should be carefully packaged and sent back with the original packaging and packing slip. After receiving a return authorization number, please mail your return to:

The Leaf and Cup
Returns Department
18412 Acre Lane
Kemp, Texas 75143

Please write your return authorization number clearly on the outside of the package.

Overall Satisfaction Guarantee

If you are not pleased with a tea for any reason, please contact us within 30 days of receiving your order. If we made a mistake with your order, we will correct the problem as quickly as possible.

If the tea was not what you expected, you may return the unused portion within two weeks of delivery. Once received, we may issue either a refund or a store credit toward your next order. The amount of the refund or credit will be based on the value of the returned portion.

Return shipping costs will be reimbursed only if we made a mistake in filling your order and our staff requested that the product be returned.