Terms of Service
Welcome to The Leaf and Cup. By accessing our website or purchasing from our store, you agree to the following terms and conditions.
Ordering and Payment
All orders must be paid in full at checkout. We accept major credit and debit cards through our secure checkout process.
Because we offer small-batch products, availability may be limited. We reserve the right to refuse or cancel any order due to product availability, pricing errors, or suspected fraud.
Shipping
Orders are typically processed within 2 to 4 business days from our shop in Kemp, Texas.
We currently ship within the continental United States using USPS Ground.
Once your order has shipped, tracking information will be sent to the email address provided at checkout.
Shipping times may vary and can be affected by holidays, weather, carrier delays, or other circumstances beyond our control.
Order Status
Every order placed through our website is saved to your account for your reference.
You may review your order history and current order status by visiting My Account. You will also receive email notifications when your order status changes, including when your order has shipped.
Returns and Refunds
Your satisfaction is important to us. All of our teas and accessories are covered by our customer satisfaction guarantee, and tea accessories are also covered by a 30-day no-fault warranty.
If you are not satisfied with a tea for any reason, please contact us within 30 days of receiving your order.
If we made an error with your order, we will correct the problem promptly.
You may return the unused portion within two weeks, and we may issue either a refund or a credit toward your next order based on the value of the returned portion.
Return shipping costs will be reimbursed only if we made a mistake in filling your order and our staff requested the product return.
To request a return authorization, please contact:
Authorized returns should be sent to:
Returns Department
18412 Acre Lane
Kemp, Texas 75143
Please include the original packaging and packing slip, and place the return authorization number on the outside of the package.
Health Disclaimer
The statements on this website have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. Please consult your healthcare provider before using herbal products, especially if you are pregnant, nursing, taking medication, or preparing for surgery.
Communication
By placing an order, you agree to receive transactional emails related to your purchase, including order confirmations, shipping updates, and customer service communications.
Limitation of Liability
The Leaf and Cup shall not be liable for any indirect, incidental, or consequential damages resulting from the use or misuse of our products. Our total liability shall not exceed the amount paid for the order in question.
